About Course
The Conflict Resolution and Breakaway Training course is designed to equip participants with essential skills to de-escalate conflicts, handle challenging situations with confidence, and use safe physical breakaway techniques when necessary. This training is particularly relevant for professionals in healthcare, social care, education, and other high-pressure environments where managing conflict is critical.
The course promotes non-violent communication and practical strategies to prioritize safety and maintain professionalism in challenging interactions.
Course Objectives
By the end of this course, participants will:
- Understand conflict: Learn about the causes of conflict and how it escalates.
- Develop de-escalation techniques: Gain skills to defuse tense situations effectively and calmly.
- Enhance communication: Understand the role of body language, tone, and verbal skills in resolving conflict.
- Learn breakaway techniques: Practice safe and effective physical techniques to disengage from threatening situations.
- Prioritize safety: Understand personal safety principles and risk assessment strategies.
Course Content
1. Introduction to Conflict Resolution
- Understanding conflict: Causes, triggers, and escalation.
- Recognizing early warning signs of conflict.
- The importance of emotional intelligence in managing conflict.
2. Communication Skills for De-Escalation
- The role of active listening in calming tense situations.
- Verbal and non-verbal communication strategies.
- Using empathy and assertiveness to build rapport and diffuse hostility.
- Avoiding language and actions that may escalate conflict.
3. Breakaway Techniques
- Introduction to breakaway techniques: What they are and when to use them.
- Practical demonstrations of safe disengagement methods.
- Ensuring safety without causing harm to yourself or others.
- Legal and ethical considerations in using breakaway techniques.
4. Risk Assessment and Personal Safety
- Identifying and assessing potential risks in conflict situations.
- Maintaining situational awareness and positioning for safety.
- Recognizing when to seek support or escalate to additional assistance.
5. Managing Post-Conflict Situations
- Debriefing and reflecting on conflict incidents.
- Supporting individuals involved in conflicts.
- Implementing lessons learned to improve future outcomes.
6. Practical Scenarios and Role-Play
- Real-life conflict scenarios to apply de-escalation and breakaway techniques.
- Feedback and coaching to build confidence in managing challenging situations.
Who Should Attend?
This course is ideal for:
- Healthcare professionals, including nurses, carers, and support staff.
- Social care and community workers.
- Teachers, education staff, and frontline workers.
- Security personnel and customer-facing employees in any industry.
- Anyone working in environments where conflict or physical risks may arise.
Course Duration
- Full-day course with practical demonstrations and role-play scenarios.
Certification
Participants will receive a Certificate in Conflict Resolution & Breakaway Techniques, valid for 3 years upon successful completion.
Why Choose This Course?
- Experienced Trainers: Delivered by certified professionals with expertise in conflict management and personal safety.
- Interactive Learning: Includes practical role-play and hands-on exercises.
- Flexible Delivery: Onsite or online options to suit your organization’s needs.
- Legal and Ethical Focus: Ensure compliance with best practices and regulations.
- Improve Safety Standards: Equip your team with tools to handle conflicts confidently and safely.
Next Steps
Empower your team with the skills to handle conflict safely and professionally. Contact us today to book the Conflict Resolution & Breakaway Training course or to discuss your organization’s specific requirements.