Terms and Conditions
Effective Date: 2nd June 2026
Website Owner: Doctor-Led Training Group (DLTG)
Registered Office: 15 Greatorex Street, London E1 5NF
Contact Email: info@doctorltg.org
These Terms and Conditions apply to all courses, services and related products supplied by Doctor-Led Training Group Ltd (“DLTG”, “we”, “us”, “our”). Please read them carefully before making a booking.
- GENERAL
1.1 These Terms and Conditions form a legally binding contract between Doctor-Led Training Group Ltd (company number 16276999) whose registered office is at 7–15 Greatorex Street, London, England, E1 5NF, and the Customer.
1.2 These Terms and Conditions replace all previous terms and conditions issued by Doctor-Led Training Group Ltd.
1.3 By completing a booking (whether online, by telephone or by email), the Customer confirms acceptance of these Terms and Conditions.
1.4 These Terms and Conditions apply to the supply of all services, courses, materials and related goods unless expressly stated otherwise.
- DEFINITIONS
2.1 “Conditions” means these Terms and Conditions as amended from time to time.
2.2 “Learner” or “Delegate” means any individual booked to attend a course.
2.3 “Customer” means the person or organisation purchasing the Services, whether for themselves or on behalf of others.
2.4 “Consumer” means an individual acting wholly or mainly outside their trade, business or profession.
2.5 “Business Customer” means a Customer acting in the course of business.
2.6 “Course” or “Services” means any health, safety or medical training course, e-learning, blended learning, or related service provided by Doctor-Led Training Group Ltd.
2.7 “Open Course” means a scheduled course available for booking by individuals or organisations.
2.8 “Onsite Training” means training delivered at a venue provided by the Customer.
2.9 “Business Day” means Monday to Friday excluding public holidays in England and Wales.
Where different rights apply to Consumers and Business Customers, this will be stated expressly.
- BOOKINGS
3.1 Bookings may be made via the website, telephone or email.
3.2 The Customer is responsible for ensuring that all booking details provided are accurate.
3.3 We reserve the right to make reasonable changes to course content, venue or trainer where necessary for operational, safety or regulatory reasons. Such changes will not materially affect the quality of the Services.
3.4 For Onsite Training, the Customer must ensure that the venue is safe, suitable and compliant with applicable health and safety requirements. Where a venue is deemed unsuitable on the day for safety reasons, the trainer may refuse to deliver the course and no refund will be payable.
3.5 Training venues must provide adequate space, lighting, cleanliness and facilities for the number of delegates attending, including space for practical demonstrations and training equipment.
3.6 Courses delivered on weekends or public holidays may incur an additional fee of £50 per course per day.
3.7 Prices will not be increased after a booking has been confirmed.
3.8 Delegate names may be changed prior to the course. An administrative fee of £10 (including VAT) applies where certificates have already been issued.
- FEES AND PAYMENT
4.1 Fees are as stated in the quotation or booking confirmation.
4.2 The Customer shall reimburse reasonable additional costs incurred, including travel, accommodation, subsistence, third-party services and materials, where applicable.
4.3 Full payment must be received no later than 7 days before the course start date unless otherwise agreed in writing. We reserve the right to refuse attendance where payment has not been received.
4.4 Interest may be charged on overdue sums at 4% per annum above the Bank of England base rate, accruing from the due date until payment is received.
4.5 All quotations are valid for 7 days unless stated otherwise.
4.6 Certificates will not be issued until full payment has been received.
4.7 VAT will be charged where applicable at the prevailing rate.
- CANCELLATION BY THE CUSTOMER
5.1 Cancellations must be made in writing. The following charges apply:
- More than 28 days’ notice: 0%
- 15–28 days’ notice: 25%
- 1–14 days’ notice: 50%
- On the day or non-attendance: 100%
5.2 These charges represent a genuine pre-estimate of loss.
5.3 Nothing in this clause affects statutory rights available to Consumers under applicable consumer protection legislation.
- CANCELLATION BY DLTG
6.1 Where we cancel or materially alter a course, the Customer may transfer to an alternative date or receive a full refund if no suitable alternative is accepted.
- RESCHEDULING
7.1 Courses may be rescheduled without charge where at least 7 Business Days’ notice is provided, subject to availability.
7.2 Rescheduling with fewer than 7 Business Days’ notice will incur a charge of 50% of the course fee.
- ATTENDANCE AND CONDUCT
8.1 Failure to attend is treated as a cancellation with no notice.
8.2 We reserve the right to refuse admission or continuation of training where a delegate arrives late, fails to meet course requirements, behaves disruptively, or poses a safety risk.
8.3 Delegates must attend and complete all elements of the course to qualify for certification.
- SUITABILITY AND ACCESSIBILITY
9.1 The Customer is responsible for ensuring course suitability for all delegates.
9.2 Reasonable adjustments will be made where required under the Equality Act 2010, provided requirements are notified in advance.
9.3 Courses are delivered in English only, and delegates must have sufficient spoken and written English to participate fully.
- AGE AND FITNESS REQUIREMENTS
10.1 Delegates must be physically capable of completing all practical elements of the course.
10.2 Delegates must be at least 14 years of age unless stated otherwise.
- RE-CERTIFICATION
11.1 Reminder communications will be sent in accordance with our Privacy Policy and applicable data protection law.
11.2 Delegates must provide valid prior certification where required.
- CERTIFICATES
12.1 Replacement certificates may be requested within the certificate validity period.
12.2 Fees apply for replacement certificates as notified at the time of request.
- E-LEARNING AND BLENDED LEARNING
13.1 Access details will be issued following payment.
13.2 Completion of online components is mandatory prior to practical sessions. Failure to do so will result in non-attendance with no refund.
- LIABILITY
14.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any liability which cannot be excluded by law.
14.2 For Business Customers, our total liability shall not exceed twice the fees paid for the Services.
14.3 For Consumers, liability is limited only to the extent permitted by law.
14.4 We are not liable for indirect or consequential losses, loss of profit, business interruption or data loss.
14.5 Course materials and information are provided for general guidance only and do not constitute medical advice.
- COMPLAINTS
15.1 Complaints should be submitted in writing and will be handled promptly and fairly.
- REFUNDS
16.1 Refunds will be processed using the original payment method within 30 Business Days.
16.2 This clause does not affect statutory consumer rights.
- DATA PROTECTION
17.1 Personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018.
17.2 Customers have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
- TERMINATION
18.1 We may terminate Services immediately for non-payment, material breach or insolvency.
18.2 Termination does not affect accrued rights or obligations.
- COPYRIGHT
19.1 All intellectual property rights in course materials, manuals, assessments, slides, handouts and related content (“Course Materials”) are owned by the relevant awarding body and/or Doctor-Led Training Group Ltd, as applicable. Where Course Materials are owned by an awarding body, they are supplied under licence to Doctor-Led Training Group Ltd for delivery of the relevant course only.
19.2 Course Materials are provided to delegates for their personal, non-commercial use only in connection with the course attended.
19.3 Delegates must not copy, reproduce, distribute, upload, sell, share, adapt or commercially exploit any Course Materials without the prior written consent of the relevant intellectual property owner.
19.4 Nothing in these Terms grants the Customer or any delegate ownership of the Course Materials.
- FORCE MAJEURE
We are not liable for failure or delay caused by events beyond our reasonable control.
- SEVERABILITY
If any provision is held invalid, the remaining provisions remain in force.
- GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.