About Course
The Violence and Aggression Training course is designed for individuals and organizations in Wales, equipping them with the knowledge and skills to recognize, manage, and de-escalate potentially violent or aggressive situations in the workplace. This course focuses on promoting personal safety, understanding triggers for aggression, and ensuring compliance with health and safety legislation in Wales, such as the Health and Safety at Work Act 1974.
This training is ideal for those in high-risk professions, including healthcare, social care, education, and public services, where managing challenging behavior is a critical part of their role.
Course Objectives
By the end of the course, participants will:
- Understand the causes and triggers of violence and aggression.
- Learn strategies for managing and de-escalating aggressive behavior.
- Gain awareness of legal responsibilities and personal safety measures.
- Develop confidence in handling challenging situations effectively and professionally.
- Foster a safe and supportive environment for staff and service users.
Course Content
1. Introduction to Violence and Aggression
- Definitions of violence and aggression in workplace contexts.
- Understanding the prevalence and impact of violence in Wales-specific sectors.
- The legal framework: Health and Safety at Work Act 1974, Management of Health and Safety at Work Regulations 1999, and Violence and Aggression Passport Scheme (Wales).
2. Understanding Triggers and Risk Factors
- Identifying common triggers for aggressive behavior.
- Recognizing early warning signs of escalation.
- The role of mental health, stress, and environmental factors in aggression.
3. Managing and De-Escalating Aggressive Situations
- Effective communication techniques to calm aggression.
- Body language, tone, and verbal strategies to reduce tension.
- Using empathy and active listening to defuse confrontations.
- Practical techniques for managing aggression in different settings.
4. Personal Safety and Risk Management
- Assessing risks and ensuring personal safety.
- Techniques for maintaining a safe distance and creating exit strategies.
- When and how to seek help or involve security or law enforcement.
5. Legal Responsibilities and Reporting
- Employers’ and employees’ responsibilities under health and safety law.
- Understanding the Violence and Aggression Passport Scheme in Wales.
- The importance of accurate incident reporting and documentation.
- Protecting personal and organizational liability.
6. Practical Scenarios and Role-Playing
- Interactive exercises to practice de-escalation techniques.
- Role-playing real-life scenarios to build confidence.
- Group discussions to reflect on experiences and challenges.
Who Should Attend?
This course is ideal for:
- Healthcare professionals, including NHS Wales staff.
- Social care workers supporting vulnerable individuals.
- Public service workers (e.g., local authority staff, educators, and transport employees).
- Retail, hospitality, and customer service personnel.
- Security staff or any profession facing potential aggression.
Course Duration
- Half-day course (3-4 hours): Focused on key skills and awareness.
- Full-day course (6-7 hours): Comprehensive training with extended practical exercises.
Certification
Participants will receive a certificate of completion, aligned with the Violence and Aggression Passport Scheme (Wales). This certification is valid for 3 years and demonstrates competence in managing violence and aggression in the workplace.
Why Choose This Course?
- Tailored for Wales: Includes guidance on the specific needs and regulations within Wales.
- Expert Trainers: Delivered by professionals with experience in conflict management and personal safety.
- Interactive and Practical: Includes hands-on role-playing to ensure participants leave with practical skills.
- Compliance and Safety: Helps organizations meet legal obligations under health and safety regulations.
Additional Related Courses:
- Conflict Resolution and Breakaway Techniques – Advanced skills for managing and escaping physical confrontations.
- Safeguarding Adults and Children – Protecting vulnerable individuals from harm or abuse.
- Mental Health Awareness – Understanding the link between mental health challenges and aggressive behavior.
Next Steps
Empower yourself and your team to manage violence and aggression effectively. Book the Violence and Aggression Training (Wales) course today, or contact us to learn more about customized training solutions for your organization.